In the world of Customs, your declaration process stands or falls with the choice of the right customs software. And when you have made the right choice, it is important that you can rely on this software – also in the future. A stable solution for communication with Customs is not just a nice-to-have, but a must. And good communication requires a strong, future-proof platform: the DataHub.

Customs messages via the DataHub

We often get questions at support about where the response to my declaration is. This response can be missing for a variety of reasons, such as:

• Foreign characters in the outgoing message; Customs does not handle these.
• Incomplete messages. In this case you’d usually receive a functional response.
• System update on the Customs side.
• Etc..

For a quick analysis, for a number of issues that are important for support, it is expected that you have already done a first analysis. Should the first analysis show that the problem is on Elevate-IT's side, you can create a support ticket with all the information needed to quickly find an answer to your question.

How to do an initial analysis (Steps 1&2)

The first step is to check that the message was sent without errors in your system. To do that you need to go to Data Integration Message List and verify that the status of your document is set to Processed. If it is, you can move on to the next step. The second step is to open the map of the corresponding message type. From here you need to note the exportID. (This value is filled in the Transport Location field). You can then find more information in Datahub Exports by filtering on the exportID.

For a more detailed guide, watch the video below.

Step 3 : I didn’t receive any DataHub transaction from Customs. What now?

For the third step, see if there are any problems at Customs, and ask them if they have received the message. Also, check if they have sent a response message in return. If Customs informs you that they have sent the response message (and indicate that they have no issues on their end) then it’s time to create a support ticket. Include all information mentioned in the video above (so data from steps 1&2) and finish it off with the message type Customs sent as a response message, including the time and date of sending.

Step 4 : Check the incoming message in your system (Datahub export)

The fourth step is to open DataHub export a find the RCV-<Customsflow> and check if there is an Error. (See step 2). If the Error field is False then you can directly go to the next step. If not, it’s time to create a support ticket.

See the flowchart below for a step-by-step guide.

Step 5 : Check the Data Integration Message

The final step is to open the Data Integration Message on which you expect the messages and find the relevant transaction. The status of this message will determine your next course of action.

See the flowchart below for a step-by-step guide.

Customs: Serve your customers without borders

While forwarding goods across borders, you want to unburden your customers as much as possible. So, there should be no doubt about the completeness and accuracy of the required documents. You have the knowledge. And with Boltrics’ customs software, you also have the tools in-house to comply with various formalities.