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CRM for logistics service suppliers

When you handle the logistics services for your customers, there is much more to it than just streamlining the processes. It is largely about the communication and the network that you have built up. Does it take too much time to record the interaction and rate agreements with customers and prospects? Does each colleague use their own way to register incidents and complaints? Are you irritated that it seems impossible to make the sales pipeline transparent? And does it feel like gambling to indicate what the impact is of a marketing activity?

Stop solely relying on your gut feeling, and support your decisions with data. Because Microsoft Dynamics has a CRM module that allows you to easily manage the interaction with customers and prospects. This way you can easily maintain personal contact with your customers and prospects through different channels, always have insight into your sales pipeline and real-time insight into the impact of marketing investments. For example, follow a sales opportunity from “lead” to “deal” and improve the efficiency of your marketing initiatives with integrated sales and marketing statistics.

Enjoy the possibilities of CRM without the need for a separate solution

When the communication with your customers highly depends on the data in your ERP system, Microsoft Dynamics can offer a solution. With the CRM module – standard available in Microsoft Dynamics – you have insight and the tools you need. And all of that seamlessly integrated with your logistics and financial processes. This allows you to focus on your core task: ensuring a positive customer experience.

Reduce the administrative burden. Record (tariff) agreements in one system

Chances are that you do not have one (fixed) price list, but work with specific price and discount agreements for each client. Prevent a complex integration process or a situation where your sales team must capture information in multiple systems. Bring all the data together in Microsoft Dynamics 365 Business Central and realize one single source of truth. Less administration. Less frustration. More sales.

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Are you interested in sector-specific solutions from Elevate-IT? Do you have a question or would you like additional information? Let us know.

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